[CipherMail User] Unable to import Certificate or Restore backup.
martijn at ciphermail.com
Thu Sep 6 14:59:54 CEST 2018
On 06-09-18 14:41, de Longpre, Dale via Users wrote:
> We are running the ciphermail virtual appliance 3.2.7-5 and when I
> try and import an external users certificate it just says "0
> certificate were imported (of total 1)". How can I find out why it
If a certificate is already in the store, it will not be imported again.
If a certificate is expired, it will be skipped by default (unless the
option "Expired" is deselected. A self-signed certificate is skipped by
default unless the option "skip self-signed" is deselected.
> Took a fresh backup and then stood up a new appliance, 4.1.3-0, and
> then restored the backup. No errors on the restore, rebooted but
> nothing was restored? I checked the /usr/share/djigzo/logs and
> nothing was logged on the restore.
The underlying database used in the Virtual Appliance from version >= 4
was changed from Postgres to MariaDB. A backup from a version prior to
version 3 can therefore not directly be imported into the virtual
appliance 4. We have tools to convert the database between versions but
for now these are only available for customers with a support contract
or who are using the Pro or Enterprise edition.
> ... Just for kicks I imported the
> cert that would not import on 3.2.7-5 and it did.
Can you double check to make sure that the certificate is not already
available on the 3.2.7-5 appliance?
CipherMail email encryption
Email encryption with support for S/MIME, OpenPGP, PDF encryption and
secure webmail pull.
More information about the Users